Greenmandu specializes in sourcing and supplying bulk quantities of herbs, essential oils, and raw natural products from Nepal.
Here are 10 FAQ ideas tailored for Greenmandu.com, a platform sourcing herbs and essential oils from Nepal for a global audience:
What is Greenmandu.com?
Greenmandu.com is an online platform dedicated to sourcing premium herbs, essential oils, and natural products from Nepal and delivering them worldwide.
What products does Greenmandu offer?
We specialize in Himalayan herbs, therapeutic-grade essential oils, and other natural products like herbal teas, incense, and plant extracts.
Are your products organic and sustainably sourced?
Yes, our products are 100% natural, ethically harvested, and sourced from local Nepalese farmers and cooperatives committed to sustainable practices.
Do you ship internationally?
Yes, we ship our products to customers around the globe. Shipping times and costs vary depending on the destination.
How long does it take to receive my order?
Delivery typically takes 7–14 business days, depending on your location. You will receive a tracking number to monitor your shipment.
What are the shipping costs?
Shipping costs depend on the weight of your order and the delivery location. Final shipping charges are calculated at checkout.
How do you ensure product quality?
Our products undergo strict quality control, from harvesting to packaging. Each batch is tested to meet international quality and safety standards.
Can I request custom formulations or bulk orders?
Yes, we offer customization for essential oils and herbs and accept bulk orders. Please contact us with your requirements for a tailored quote.
What is your return policy?
If you are not satisfied with your purchase, you can return the product within 30 days for a refund or exchange. Conditions apply—products must be unopened and in their original packaging.
How can I contact customer support?
You can reach us via email at info@greenmandu.com, or through the contact form on our website. We are here to help!
Let me know if you’d like additional customization or information added to these FAQs!
Our clients include manufacturers, retailers, distributors, and businesses involved in product development and processing.
Our products are sourced directly from Nepal’s pristine Himalayan region, ensuring they are pure, raw, and of the highest quality.
Where are your products sourced from?
We partner with local farmers, cooperatives, and sustainable producers across Nepal to ensure ethical and reliable sourcing.
What herbs and essential oils do you offer?
We supply a wide range of herbs like jatamansi, ashwagandha, and tulsi, and essential oils such as lemongrass, citronella, and spikenard oil.
Are your products certified organic?
While not all products are certified organic, we ensure they are naturally grown, chemical-free, and sustainably harvested. Organic certification can be arranged upon request.
What is the minimum order quantity?
The minimum order quantity for bulk supplies is 25 kg per product.
Are your products suitable for manufacturing?
Yes, all our raw materials are ideal for retail, product development, manufacturing, and processing.
Can I request a sample before placing a bulk order?
Yes, we provide samples for most products to help you assess quality before making a larger purchase.
Do you offer custom blending or packaging?
While we focus on raw materials, we can assist with specific customization requests, including private labeling and bulk packaging.
Can I order a custom herb or essential oil that is not listed on your website?
Yes, please contact us with your specific requirements, and we’ll do our best to source it for you.
Do you offer discounts on large orders?
Yes, we provide competitive pricing for bulk orders and discounts based on order volume.
What packaging options are available for bulk orders?
We use industrial-grade packaging to preserve the quality of herbs and oils during transit. Custom packaging options can be arranged upon request.
How do you ensure the quality of your products?
All our products go through rigorous quality control checks, including purity and safety testing. Certificates of analysis (COA) are available for most products.
Are your essential oils therapeutic grade?
Yes, our essential oils are therapeutic grade and are suitable for a variety of applications, including aromatherapy, cosmetics, and manufacturing.
Do your products comply with international standards?
Yes, our products meet global quality standards, and we can provide relevant documentation such as MSDS and COA upon request.
What countries do you ship to?
We ship worldwide, catering to customers in the Americas, Europe, Asia, and beyond.
How is shipping cost calculated for bulk orders?
Shipping costs are based on the order's weight, destination, and preferred shipping method. We work with reliable international couriers for secure and timely delivery.
What are the delivery times for bulk orders?
Delivery times depend on the destination and the size of the order. Most shipments arrive within 2–4 weeks.
Do you handle customs clearance for international orders?
We assist with documentation for customs clearance, but customers are responsible for paying any applicable duties or taxes in their country.
Do you provide product documentation?
Yes, we provide certificates of analysis (COA), material safety data sheets (MSDS), and other necessary documentation upon request.
What payment methods do you accept?
We accept bank transfers, PayPal, and other secure payment methods. Payment details are provided during the checkout process.
Can I track my order?
Yes, we provide tracking information for all shipments so you can monitor your delivery status.
What is your return policy for bulk orders?
Returns are accepted only for defective or damaged products. Claims must be submitted within 7 days of receiving the order.
How can I get in touch with you for more information?
You can contact us via email at info@greenmandu.com or fill out the inquiry form on our website.
This FAQ set covers key aspects of your business while addressing potential customer concerns. Let me know if you’d like additional customization!
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